We are pleased to present “Conflict Resolution Training” complementary to our FEB Member agencies. Essential training for today’s collaborative, team-oriented workplace. Conflict can have a devastating effect on productivity, morale, teamwork and ultimately your organization’s bottom line. When handled the right way, conflict can energize, produce change, and bring together opposing parties. Because conflict is inevitable, training employees on the principles of conflict management gives them tools they need to communicate through the conflict for the resolution of differences with bosses, coworkers, customers and others.

Course Objectives
Upon the conclusion of the course, participants will be able to:

• Describe the nature of conflict and its effects
  • Identify causes of conflict
  • Assess your conflict style and recognize the conflict styles of others
  • Identify and work with various reactions to conflict
  • Monitor your emotions during conflict situations
  • Break counter-productive patterns of dealing with conflict
  • Anticipate potential conflict situations and defuse them before they escalate
  • Handle conflict with agility and professionalism
  • Overcome conflict through improved communication
  • Resolve conflict using a variety of proven conflict resolution strategies
  • Anticipate the outcomes of conflict
  • Identify ways to leverage productive conflict