August 28, 2018 - August 29, 2018
8:00 am - 4:00 pm
Learn Lean tools and how these tools can impact quality, efficiency and transparency in your agency. Learn the role of leadership and culture in promoting and maintaining change in your organization. Hear from federal colleagues who are already using these tools in their workplace.
In this two day workshop you will learn through lecture and practice:
- An overview of the seven key elements of lean management;
- Understanding continuous improvement and its impact on your organization;
- Tools for process improvement (mapping workplace processes; waste/value-added; Plan-Do-Study-Act cycles);
- Root Cause Analysis for Problem Solving;
- Error prevention and its application in the public sector;
- Visual management strategies (Huddle structures);
- Management improvement projects (optimizing the use of your team and tracking progress and success);
- The importance of culture and the role of leadership; and
- How federal agencies are using Lean in their organization.
Instructors: KU Public Management Center
Jesse Favre (M.B.A., M.S.W.)
Senior trainer with the KU Public Management Center. Certified in Lean performance. Expert in quality improvement and Lean processes, particularly in healthcare.
Terri Callahan (B.S.)
Program director with the KU Public Management Center. Bachelor’s degree in Total Quality Management. Expert instructor in organizational culture and change.